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4.2. Assigning administrators

After you have installed ViArt HelpDesk and have set up its main parameters, the next step is to specify the administration settings. In order to do this you need to go to Administration > System > Administrators. This section allows you to specify who can access the administration area of your ViArt HelpDesk. By default there is an administrator called 'Site Administrator" ( login 'admin', password 'admin'). But it is strongly recommended to change the settings right away. You can either edit the existing account (click the 'edit' link) or just delete it (click the 'edit' link and then 'delete') and create a new one (click 'New Administrator'). You will have to fill out the following fields: Administrator Name: the full name which will be used to identify this administrator. Personal Image: you can upload some personal image which you think will be necessary to view. Initials or Alias: your short name or nickname that will be used while reassigning support tickets for the space-saving purpose. For more information about reassigning support tickets see section 5.1.2. Privilege Type defines what privilege group you belong to. Belonging to a privilege group means inheriting all its settings and permissions. By default there are two privilege groups: Administrator and HelpDesk Manager; you can also add as many groups as you like through the 'Privileges' section in the administration area. For more information about privileges see section 11.1 E-mail: e-mail address that will be used by default as administrator's e-mail for all kinds of notifications. Signature: you can create your personal signature and insert it in your replies e.g. in support tickets or forum threads. In order to save the changes you made click the 'Update' button. In order to delete the account click the 'Delete' button. If you want to leave without saving click 'Cancel'. Changing password In order to change your password click the 'Change password' link, fill out the fields and press the 'Update' button. Or you can cancel the operation by pressing 'Cancel'.