Once you install your HelpDesk, it is very important to create a department (for example, a support department). To do this go to Administration < HelpDesk < Departments and click the New Department link.

If you want to make the department visible to your users, you should check off Show for User checkbox. If for any reason, you decide not to show the department to your users leave this box unchecked.

Department Short Title field requires a short name you want to assign to this department.

Department Full Title is used for entering the full name for this department.

Attachments Directory field allows you to specify the folder where all the attachments will be saved.

In the File Attachments Allowed field you can indicate the extensions for images attached by your customers. For example, you may decide that it wil be only jpg or gif images, or choose other formats you like.

Incoming Account field allows to enter a specific e-mail address to which all the tickets assigned to this particular department will be received.

Incoming Type provides you with a possibility to select one type of support tickets which this department will receive. For example, you may select to assign a Bug/Issue type to a technical department only.

Sometimes, you may require to assign some particular product to this department. Then you can use the Incoming Product field for this.

The Outgoing Account field requires an e-mail address from which the replies to support requests will be sent from this department.

With the Signature field you can supply a common department signature that would be added to all emails sent by staff members of the department.

You can edit an existing department details by clicking on the Edit Department link. Make the appropriate changes and click the Update button.

To delete the existing department, click on Edit Department link and then on Delete button. This department wil be deleted.