Viart Shop

HelpDesk system is based upon exchanging support tickets. Support Tickets are used for resolving any issue or problem your customers may have. ViArt HelpDesk allows you to track users requests with the help of unique ticket number in a quick and easy way.

ViArt HelpDesk consists of the following sections:

• Support Tickets (see section 5.1);
• HelpDesk Settings (see section 5.2);
• HelpDesk Users (see section 5.3);
• Customers Ranks (see section 5.4);
• Predefined Replies (see section 5.5);
• Departments (see section 5.6);
• Types (see section 5.7);
• Products (see section 5.8);
• Priorities (see section 5.9);
• Statuses (see section 5.10);
• Reports (see section 5.11);