Assigning HelpDesk users is very much like assigning site administrators (for more details see details). Let's take a closer look at the procedure. Please go to Administration > HelpDesk > HelpDesk Users.

By default you'll see the data you provided while installing the system. Here, you can add new users or edit the existing ones. You can also sort the list by user's ID, login, name, e-mail, and type.

In order to add a new administrator click the 'New Administrator' link. The screen you see is divided into three parts: Login Information, Administrator Information, and Assign Departments.

Login Information

It's easy: just enter login and pass; all fields are obligatory.

Administrator Information

You will have to fill out the following fields:

• Administrator Name: the full name which will be used to identify this administrator.
• Personal Image: you can upload a personal image which you think will be necessary to view.
• Initials or Alias: your short name or nickname that will be used while reassigning support tickets for the space-saving purpose. For more information about reassigning support tickets see section 5.1.2.
• Privilege Type defines what privilege group you belong to. Belonging to a privilege group means inheriting all its settings and permissions. By default there are two privilege groups: Administrator and HelpDesk Manager; you can also add as many groups as you like through the 'Privileges' section in the administration area. For more information about privileges see section 11.1
• E-mail: e-mail address that will be used by default as administrator's e-mail for all kinds of notifications.
• Signature: you can create your personal signature and insert it in your replies e.g. in support tickets or forum threads.

Assign Departments

By default there is only one department, namely Support. Tick off the checkbox to assigh this administrator to the appropriate department(s). You can add/edit departments via the Departments section of the admin panel. For more information about HelpDesk departments please see section 5.6.

In order to save the changes you've made click the 'Add new' button.
If you want to leave without saving click 'Cancel'.

Note that you can further edit administrator's data by clicking the 'Edit' link or change the pass by clicking the 'Change Password' link (both on the main Support Users screen).

Changing password

The procedure of changing password is quite simple: you just enter a new pass and confirm it.