| Notification
Using Notification tab you can notify your customer of any changes or updates in his order.You can do it either by e-mail or by SMS message.
E-mail Notification. With ViArt Shop you can send e-mail notifications that can occur in your shop. Just tick off the check box
‘Send notification email to user when the status is applied’ and the system will notify the customer by e-mail whenever a new status is applied
to his/her order. For more information about order statuses see section 4.4.
For notifying the customer by-email, please enter the necessary information as to whom, from whom, subject and the text of the
message. ViArt Shop can send email messages in both HTML and Plain text formats.
Another option of e-mail notification, is that you can use special ViArt Shop tags for creating your message. The tags are placed in braces and
when an e-mail message is sent are replaced by tags values. For example, the {first_name} tag will be replaced by the first name of the customer who
submitted the order. You can look through the full list of such tags by clicking the 'click here to learn more about email settings and see all
available message tags'link. Note that you can add these tags into your email body and email subject.
SMS Notification. ViArt Shop allows you staying up to date wherever you are and whatever time it is now. Tick off the check box ‘Send
SMS notification to user when the status is applied’. Should a certain event occur, the system will send an SMS notification to you as well as to your
customer. However, you have to set up a special SMS gateway beforehand.
The main fields you will have to fill out in order to enable SMS notifications to you and your customers are as following:
- SMS Recipient/Originator should contain the corresponding number in international format.
- SMS Message contains the message itself; keep in mind using special tags. (You can look through the full list of such tags by clicking
the'click here to see all available message tags' link.)
Note: Actually, the SMS notification settings will depend on the SMS service you will be using. Anyway, feel free to contact our support
team if there are any difficulties. For more information on SMS functionality see section 3.5.
In order to save the changes you made click the 'Update' button. |
