Our site www.viart.com site is operated by latest Viart Shop 5 with default Clear design
ViArt Shop Manual

To remove the 'evaluation version' message on your ViArt, you will need to purchase a unique license and generate a license.php. Please read this section to get the instructions on the process of activation.

The first thing that you are supposed to do after you have installed ViArt Shop is setting up its main parameters.
The first thing that you need to do after you have installed ViArt Shop is to set up the main parameters.
After you have installed ViArt Shop and set up its main parameters you have to specify its administration settings.
It is natural to desire an online store which is both unique and unforgettable, with ViArt Shop you can do this 'on fly'.
ViArt Shop is supplied with nine layouts as default, 'Default', 'Curved', 'Silver', 'Convex', 'Fashion', 'Rainbow', 'Classic', 'Marine', 'Ecommerce'. You can choose either of these layouts according to the needs of your shop, or if you require, you can build your own one!
Bellow are the samples of screenshots for the 'Classic' Layout. This layout has four available schemes to choose from: blue, green, light blue, red. Select any scheme you prefer.
Bellow are the samples of screenshots for the 'Curved' Layout. This layout has three available schemes to choose from: black, blue, pink. Select any scheme you find the most suitable.
Bellow are the samples of screenshots for the 'Silver' Layout. This layout has two available schemes to choose from: dark and light. You can select the scheme that best suits your needs.
The overall view of each layout is set by its global settings. Read the following section to find out how to change the look and feel of an existing layout, also how to create a new one.
The navigation panel is displayed on all pages of your online store, with ViArt Shop you can change the way it is displayed for each layout. It is also possible to distinguish which navigation options are shown to all your visitors and/or only to those who logged in.
This section details how the home page layout is produced. Read the following to understand how to customize the home page layout to suit your needs.
When running an online store, it is very important to stay up to date with what happening behind the scenes. With ViArt Shop it is possible remain aware of occurrances on your site, even if you are away from your computer!. This is possible thanks toViArts SMS functionality, this function allows you to setup your shopping cart system to send you SMS's whenever certain event/s occur.
This chapter will show you how to add products and catagories into your online store.
Sometimes it might be very handy to have a possibility to inform a friend of yours about what you've found. With ViArt Shop your customers will have it. This can also be a good and free promotion of your site.
Even though you run an online store and deal mainly with orders, it would not be out of place to know who your customers are. ViArt Shop allows you to control your customers accounts through the 'Customers' section.
Sometimes you may need to look through some customer personal details. ViArt Shop provides you with such a possibility.
Sometimes you may need to look through some customer personal details. ViArt Shop provides you with such a possibility.
Sometimes you might need to look through or even edit customer login details. Read what you should do in this case.
As you might have already understood customer type is a key notion in the overall customer account management. It defines main customer account settings, discounts a customer will have and customer profile fields.
Actually, the key notion in the overall customer management in ViArt Shop is customer type. It defines main customer account settings, discounts a customer will have and customer profile fields.
Customer profile contains some information about the customer. You can define what kind of it you need by setting up specific fields.
It often happens that customers forget their password. In such a case they can apply to a site administrator providing their logins and some personal information. But it would be much easier to use a special password restoring option.
Should you ever need to find a customer, you can use the search block in the 'Customers' section.
One of the most attractive features of ViArt Shop is its customizability. You can easily make your online store unique and exclusive by adding custom pages.
One of the most attractive features of ViArt Shop is its customizability. You can easily make your online store unique and exclusive by adding custom pages.
Custom Block is a perfect solution for customizing your online store and attuning it to your needs. You may create custom blocks for anything you ever need and place wherever on your site.
Viart Shop enables you to create opinion polls for the visitors of your website. Such polls can be very useful for your business. You are allowed to choose between single choice and multiple choices polls.
Another feature of ViArt Shopping Cart is its banner management. Thanks to it you can place any banner you want: links to hot offers of the store or to other sites you own. You can even sell the space to other web-masters.
HelpDesk system is based upon exchanging support tickets. Support Tickets are used for resolving any issue or problem your customers may have. ViArt HelpDesk allows you to track users requests with the help of unique ticket number in a quick and easy way.
Support Ticket System enables your support team to track all the support requests as well as to ensure that no query goes unanswered.
This section provides an information for your customers on how to create a ticket to a tech support team if they face a problem or have a question.
Please read this section to know how to send, assign or edit a support ticket.
ViArt HelpDesk allows to create a request for each client. To do this, you should click Create Message Link and fill the appropriate form.
You or a support specialist may need to find some particular ticket. In this case, you can use a search tool available in the support centre.
The section covers main support center's settings such as Knowledge Base, attachments, random image validation, and email notifications.
This section shows how to assign HelpDesk users - the staff responsible for smooth communication with your customers.
You can estimate your customer by assigning an appropriate status to him. It is necessary if you want to distinguish the most valuable customers.
While preparing an answer to a customer, you can use the Predefined Reply option. Predefined messages can be inserted into your reply by a mouse click. Using predefined messages allows you to save your time and impress your customer with a quick reply.
Once you install your HelpDesk, it is very important to create a department (for example, a support department).
With ViArt helpdesk module you can set the types of a support ticket. Setting the right type of a ticket helps a support team to correctly identify the issue.
One more feature of ViArt HelpDesk is that it provides you with a possibility to support any product you need.
It is usually very important to sort the support tickets by their priorities. ViArt Shop provides you with such a possibility.
ViArt HelpDesk gives you the possibility to create and edit statuses for your replies to customers' support tickets. This option helps you to sort all the tickets at your convenien
You may find it necessary to have some reports on the support tickets. With ViArt Shop helpdesk module you can easily view the status of support tickets, namely, how many tickets were answered, how many tickets are awaiting response, how many tickets were closed, etc
One of the important modules of ViArt Shop is its Forum - an independent portal, intended to provide an online communication between shopping cart users as well as to offer useful information on numerous important issues. If a person has a problem or an idea he/she will have an opportunity to share it with others.
Forum consists of shopping cart related threads or issues which you and your users can exchange and which are later archived for future reference.
Before adding a new topic you should firstly choose the forum to which you want to post your question or issue.
You or someone from your support team may wish to join the discussion and give some piece of advice. In this case, you are to post an answer to a thread.
Categories are 'parents' to forums and are used to hold a group of forums. Your users are unable to post their messages to categories, they can only post their threads to forums. A site which has only a few forum discussion boards may not need any categories. However, if your site has a lot of forum modules, it will be useful for you to create a category.
Sometimes, you may need to create multiple forums for different areas of discussions.
With forum settings you have the possibility to customize your forum according to your requirements. First of all, you should set the global settings.
This chapter is likely to cover the most general settings affecting the whole system and how it works. It allows attuning your ViArt Shop online store just the way you like as well as making main adjustments required for proper operation.
When you are running any kind of business it is no wonder that you need some help. This is true for an online store as well. However, you might not want other people all the information stores in the database. With ViArt Shop you can set up different user groups and assigned different permissions to them.
E-commerce is a place where fraud is very possible. So, you have to protect yourself and your customers as well. With ViArt Shop you can watch IPs your customer use for shopping and block those you think might be trickery.
As time goes by, your online store will grow larger and larger. And it will be quite difficult to watch everything in it, especially what your customers may add or post on it. In such a way you can make your life easier by using banned content functionality.
When working with ViArt Shop you have all the possibilities to make your online store one and only. You can change the feel and look of your site, select different templates and change color schemes. Another great feature is that you have the ability to edit the messages your customers see while surfing your site without the necessity to edit any files.
1.6. Feature List
1.6. Feature List
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  Feature List     Free     Light     Standard    Enterprise  
General
No programming required
Complete ready-to-run ecommerce storefront software
MySQL, PostgreSQL, ODBC support
100% open source PHP code
Works on Windows, UNIX, Linux, FreeBSD, MacOS
User-friendly storefront
Easy-to-use web-based administrative panel
Multiple languages support
Multiple currency support
SEO facilities
Secure facilities
Integrated Content Management System (Viart CMS) -
Intergated Customer Support System (HelpDesk) - -
Integrated multi-level moderated forum - -
Integrated bulletin board (Classified ads)
Products and Categories
Unlimited number of products 50
Unlimited number of categories and subcategories, nested as many levels deep as you like 10
Each product can be placed to an unlimited number of categories
Customizable list and details pages layouts
Changeable order of products and categories
Enable/disable products
Import/export of products and categories from/to CSV files
Export of products to Froogle
Moderated product reviews and ratings
Products types, default options and specification groups
Ability to duplicate products with the same characteristics
Related products/accessories and cross-selling
Downloadable product releases
Products comparison
Ability to show product only for selected languages
List price markdowns: list price (listed MSRP) and current price (your price)
Product full/short HTML/plain text description
META keywords and description for each product and category
Ability to add product to special offer section on the main page
Main product images in three sizes (small, big and super-sized)
Unlimited number of product images
Customizable product appearance
Products can be shown to all/logged/non-logged customers
Prices can be shown with/without taxes
Tax-exemption of products
Ability to hide 'Add to cart' button at products list or details pages
Product stock accounting
Ability to hide or disable off limits products
Support for non tangible downloadable products with activation options
Affiliate programmes with direct links
Product handling (shipping freight) charges
Customizable shipping modules and methods
Real-time shipping quotes with major shipping companies (UPS, USPS, FedEx etc.)
Discount coupons and gift certificates
Enable/disable discounts
Quantity based discounts
User-friendly simple and advanced product search
'Tell a friend' option
Product report generation system
Sales Orders
PHP-based shopping cart
Different types of controls (label, listbox, textbox etc.)
Adjustable settings for adding product process
Order maintenance system
Online orders tracking
All orders are stored in the database
Export of all/newest orders
Comprehensive orders search engine
Orders email notifications for administrator and customer
A three-step checkout
Ability to support different payment systems
Fully customizable order profile, payment details, final checkout and confirmation pages
Ability to use SSL on order profile and payment details pages
Ability to use custom fields
Adjustable order statuses
E-mail notification for user if status is applied
Ability to use special tags in email body and email subject
Customizable printable packing slips in two formats: HTML and PDF
Black IP list
Customizable tax options
Comprehensive orders statistics
Comprehensive orders report system
Supported payment systems
VeriSign PayFlow Link
Authorize.Net SIM
WorldPay
2CheckOut
PayPal
Authorize.Net AIM
PRI Merchants Advanced
YourPay Connect
YourPay API
LinkPoint Connect
LinkPoint API
Paymate Express
Protx VSP Form
Protx VSP Direct
eGold SCI
Beanstream API
Payoffshore API
iDEAL
PayPal Pro (Express Checkout)
PayPal Pro (Direct API)
VeriSign PayFlow
ePDQ CPI
Viart CMS
Fully customizable appearance of the whole storefront
META data and HTML description of the main page
Three main active schemes: Default, Silver and Curved
Customizable listing and details pages
Customizable site navigation
Ability to post articles -
Five default articles categories: News, Links, FAQ, Image gallery and Events -
Unlimited number of custom articles categories 20 -
Able/disable category -
Unlimited number of articles 100 -
Moderated articles reviews -
RSS feed support -
META data for each article category -
Small and full-sized images for each category -
Ability to set up templates and fields properties -
Customizable articles statuses -
File manager -
Ability to upload zip files -
Single/multiple choice(s) opinion polls -
Customizable custom pages
META data for each custom page -
Custom page can be opened in the main window or in a popup window -
Ability to create new custom pages +
Ability to create custom blocks +
Banners Management -
HelpDesk Support
Comprehensive tickets management engine - -
All tickets are stored in database - -
Unlimited number of tickets 100 - -
Comprehensive tickets search engine - -
Ability to create a message to a customer without initial request - -
Full statistics - -
E-mail notifications for administrator and customer - -
Ability to use special tags in email body and email subject - -
Customer support system - -
Unlimited number of administrators 10 - -
Ability to reassign tickets to other managers - -
Ability to use predefined replies and signatures - -
Unlimited number of departments 2 - -
Ability to assign managers to different departments - -
Different types of customer's requests - -
Ability to specify supported products - -
Three levels of priority: high, normal and low - -
Customizable ticket statuses - -
Ability to specify status icon and highlight ticket summary with HTML tags - -
Statistics report for each manager - -
Forum
Multi-level moderated forum - -
Unlimited number of categoris, forums and topics - -
Ability to select forum administrator - -
Small and full-sized images for each forum - -
Forum introduction text - -
Tree or list forum structure - -
Classified Ads
Fully customizable list and details pages layouts
Able/disable ads categories
Unlimited number of ads categories and sub-categories 10
Changeable categories order
Small and full-sized images for each category
Short/full category description
Unlimited number of ads 100
Comprehensive ads search engine
Ability to search in products options and specifications
Unlimited number of ads types, specification groups and properties
E-mail notifications for administrator and customer
Ability to use special tags in email body and email subject
Ability to define maximum number of images
Customizable image settings
'Tell a friend' option
Customers' Accounts
Comprehensive customers support system
Customers' personal accounts
Ability to use SSL on customer's account page
Comprehensive customers search engine
Full registration statistics
Customers can/cannot order without registration
Import/export customers
Customer types
Customer discount types
Customer's personal/delivery information
Customer's image support
E-mail notifications for administrator and customer
Ability to use special tags in email body and email subject
'Forgotten password' option
Two kinds of passwords: non-encrypted and MD-5 encrypted
System administration
Secure password-protected access
Unlimited number of administrators 10
Ability to use personal signature
Unlimited number of privilege groups with different permissions
Ability to assign privileges to another group
Newsletters management system
Static tables
System's upgrade option Unlimited 6 months 1 year 1 year
System support - 3 months 6 months Unlimited Premium
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