As soon as a customer clicks 'Checkout' and provides his/her personal details, an order is added to the administration section of your online store (Administration > Sales Orders). In order for you to be able to easily follow the process from beginning to end, order statuses are used.
The default scheme of how the statuses change is as follows:
| Page |
Action |
Status |
| Checkout: personal information (first) (order_info.php) |
Customer checks the shopping cart details, selects a payment system, provides his/her personal and delivery details |
'New order placed' |
| Checkout: personal information (second) (credit_card_info.php) |
Customer provides his/her payment details |
'CC Info Added' |
| Checkout: confirmation (order_confirmation.php) |
Customer checks all the data (shopping cart, personal and payments details) and confirms the order |
'Confirmed by User' |
| Checkout: final (order_final.php) |
Customer receives a status report |
'Paid', 'Failed', 'Pending' (depending on the data validation results) |
With ViArt Shop you can set up order statuses to fit your individual needs.
Please go to Administration > Sales Orders > Order Statuses
Here you can see the full list of default statuses. Presently there are twelve
statuses supplied with ViArt Shop, the order statuses can be sorted by their
ID or alphabetically. In order to edit a status or to create a new
one you need to specify its properties, this can be done by clicking the corresponding
'Edit Status' link (for editing an existing status) or the 'Add New Status' link (for creating a new one).
Both variants will lead to you to what you see below:
Setting up a status is not a complicated job, you just need to fill out the following fields:
E-mail Notification
With ViArt Shop your customers can receive e-mail notifications when specific event occurs at your store. Tick off the corresponding check box and the system will e-mail the customer whenever a new status is applied to his/her order.
Note: you can get a detailed description of all e-mail fields if you click the
'click here to learn more about all email fields' link.
ViArt Shop can send email messages in both HTML and Plain text formats.
Setting the 'Message Type' radio button to 'HTML' allows you to send emails in
HTML format, thus HTML tags will be used for formatting message as HTML. The 'Plain text'
option discards any HTML formatting - the message will be sent exactly as it is.
Another option of e-mail notifications is the ability to use special ViArt Shop tags.
These tags are placed in braces, and when an e-mail message is sent, the tags are replaced by the tags values. For example, the {first_name} tag will be replaced by the first name of the customer who submitted the order. You can see the full list of tags by clicking the 'click here to learn more about email
settings and see all available message tags' link. Note that you can add these tags into your email body and email subject.
SMS Notification
ViArt Shop allows you to stay up to date wherever you are, at whatever time. Should a certain event occur, the system will send an SMS notification to you as well as to your customer. However, you need to first set up a special SMS gateway. (For more information see section 3.5).
The main fields you need to fill out in order to enable SMS notifications are as follows:
- Send SMS Notification to Administrator Enables/disables the notifications.
- SMS Recipient/Originator Should contain the corresponding number in international format.
- SMS Message Contains the message itself; keep in mind the ability to use special tags. (You can look through the full list of such tags by clicking the 'click here to see all available message tags' link.)
Note: The SMS notification settings will depend on the SMS service you are using. If you have any problems, please feel free to contact our support team.
In order to save the changes you made click the 'Update' button.
In order to delete the custom field click the 'Delete' button.
If you want to leave without saving click 'Cancel'.
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