Viart Shop

While setting your help desk system, you have surely met some predefined drop-down lists such as a list of currencies or languages supported on your site. With ViArt HelpDesk you can customize your help desk by editing all of them.

Please go to Administration > System > Static Tables. Your screen should look like the following:

Actually, the section contains a number of tables with predefined values used in different parts of the system. Most of them are very simple and shouldn't cause any difficulties.

• Product types are used when adding a new product. For more information see details.
• Manufactures are used when adding a new product; note that you can leave the 'Affiliate Code' field blank. For more information see section 5.4.2.
• Countries are used when providing customer's personal or delivery details (for more information see details). Note that you can set up country order (defines the sequence of countries in drop-down lists) and default currency (will be used for customers from this country).

• States are used if USA is selected.
• Credit Cards Types, Switch & Solo Issue Numbers, Credit Card Expiry Year and Credit Card Start Year are used when providing credit card details. For more information see details.
• Shipping Times and Shipping Rules are used when setting up product shipping options. For more information see section 5.4.2.
• Release Types and Change Types are used when adding a product release. For more information see details.
• Currencies define currencies that can be used on the site. Note that you can set the currency default as well as fix an exchange rate and a right/left symbol.

• Companies are used when providing customer's personal details and allows keeping general information such as company name, logo, address, etc. Note that it will be displayed only in this section. For more information see details.
• Languages define languages that can be used on the site. Note that you can set the language sequence in the drop-down lists via language order. Keep in mind the ability to change the navigation images depending on the language used (see section 4.3.3). For more information about editing messages see section 11.4.