While preparing an answer to a customer, you can use the Predefined Reply option. Predefined messages can be inserted into your reply by one mouse click. Using predefined messages allows you to save your time and impress your customer with a quick and complete reply.
To create a predefined reply, please go to Administration > HelpDesk > Predefined Replies and click on the New Predefined Reply link.
First thing to do is to give the name to the predefined reply you create. You can do this in the Subject field which is obligatory for filling.
Reply Type field allows you to select the reply type from the drop down list. But before you should add the type of the reply. To do this please click the Add Type link opposite Reply Type field and enter the type of the reply in the open window. You can add as many types of predefined replies as you want.
To enter the text of your predefined reply please use the Body field.
To save your predefined reply, click Add button and your predefined reply is ready. If for any reason you do not want to save the reply, click the Cancel button.
You are free to edit your predefined at any time. Just select a reply you need to change and click the Edit Reply button. After editing the reply, please click the Update button and all your changes will be saved.
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