Starting from 3.0 Version ViArt Shop offers an entirely new feature - Call Centre Module for receiving orders from clients via phone. Using our Call Centre module you or your administrators can receive and process orders adding them directly to your system.
Before starting to receive your orders by phone you are to set your main parameters for the Call Centre. To do this, go to Admin > Orders > Order Profile Page and tick off the appropriate checkboxes in the Call Centre Orders column, as shown below:
To save your settings press the 'Update' button.
Further, you are to configure the payment system(s) which you are going to use.
Go to Administration > Orders > Payment System, make your Payment System active and click the ‘Edit Page’ link, tick off the “Use for Call Centre” check box .
Note: only Advanced Payment Systems (*APS) may be used for your Call Centre.
*APS systems usually use API source code for supporting services requests. The examples of such systems are: LinkPoint API, Beanstream API, Payoffshore API, PayPal Pro (Direct API),etc…
In case the selected Payment system is not advanced you will get the following message:
To verify whether the selected Payment System is advanced, go to the Edit System Payment page and check your “Is Advanced” checkbox.
Set the required parameters for the selected payment system in the Advanced Parameters section and save the changes.
When this is done, you can create your orders. For this go to Administration > Orders > Create Order and fill in all the required files.
When completed click Save&Process button and your order will be automatically added to the Sales/Orders section.
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