After an order has been confirmed by the customer, they are forwarded to the last step of the checkout: 'Checkout: Final'. At this stage he/she is informed of the status of the order which has been placed.
Please go to Administration > Sales orders > Payment Systems > Final Checkout Page (choose the corresponding link).
This section allows you to set up the messages that your customers will see after the order confirmation, it also allows you to define the e-mail notifications.
Validation parameters
Firstly, in order to let the system know what message to show to the customer, and what status
to assign to the order, you will need to set up the data verification process.
There are two variants possible:
- You are using an external payment system and the whole ordering process has been carried out on the system's site.
In this event, after a customer has provided all the data required and confirmed the order,
he/she should be returned to the 'Checkout: Final' page. Meanwhile you need to get the
results from the payment system used and let your online store system handle this result correctly.
This can be done with a special validation script that you can set up by filling out the following fields:
- Additional Validation Enables/disables the validation process
- Validation Script Specified the full path to the script performing the validation
- Success Status, Pending Status and Failure Status tell the system what order status to assign
- Your customer stays on your site and the whole ordering process is carried out there.
This variant is much easier as you do not have to validate the data (it has already been verified
(see section 4.2.1.1)). So, you may just leave the fields blank.
Final Messages
Here enter the text you want your customers to see after the order has been confirmed, this may be thanks or instructions as what do do next. The message should depend on the status assigned to the order therefore you need to set up three of them.
Note: As usual, it is possible to use any HTML tags, e-mail tags (click the 'click here to learn more about email settings and see all available message tags' link below) and two special ViArt Shop tags
{error_message} or {pending_message} (the messages are generated by the payment system depending on the situation).
E-mail Notifications
With ViArt Shop you can receive e-mail notifications when several different events occur on your store,
moreover, you can set up e-mail notifications for your customers as well. In order to do this you need to tick off the corresponding check boxes and the system will send e-mail whenever a new order is completed.
Note: you can get a detailed description of all e-mail fields if you click the
'click here to learn more about all email fields' link.
ViArt Shop can send email messages in both HTML and Plain text formats.
Setting the 'Message Type' radio button to 'HTML' allows you to send emails in
HTML format, thus HTML tags will be used for formatting message as HTML. The 'Plain text'
option discards any HTML formatting - the message will be sent exactly as it is.
Another option of e-mail notifications is the ability to use special ViArt Shop tags.
These tags are placed in braces and when an e-mail message is sent, the tags are replaced by tags values.
For example, the {first_name} tag will be replaced by the first name of the customer who submitted the order.
You can look through the full list of such tags by clicking the 'click here to learn more about email
settings and see all available message tags' link. Note that it is possible to add these tags into your email body and email subject.
In order to save the changes you made click the 'Update' button. If you want to leave without saving click 'Cancel'.
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