One of the most important factors when planning your e-business strategy is the company or product you choose to help you.. No matter what you sell, however, an e-commerce site must provide the same basic services your customers would expect.
Once you’ve decided what kind of online business you want to start, it’s time to register your domain name, and design a website that will firstly attract customers and also encourage a trustworthy relationship.. If you’re a programmer or website designer you could build the site yourself. Alternatively, you could use a HTML editing program to help you build it. There are many designs to choose from out there, and templates can easily be edited in Dreamweaver or Frontpage.
Every online store should be set up for many payment providers, including Paypal. If you decide to buy a shopping cart program, it is worth comparing prices, features, and customer service. If you have friends who engage in ecommerce, you might also get some advice from them.. Some pieces of shopping cart software might seem affordable at first, but you need to be aware that many companies charge extra if you want certain customisations or plug-ins. Here are some tips on how to make your online store attractive to potential customers.
Organize your store properly. You should make it easy for customers to find what they need.
Would you feel satisfied shopping at a store where the products were arranged at random, with no guide as to how you can find the product/ service you are looking for? Of course not, you would leave the store at once without buying a thing.. Yet it is surprising to see a great number of online stores that are not well-structured; that make it nearly impossible for customers to find what they need.
When you decide to set up your store you must have a clear idea about how to arrange your products so as to provide the most seamless shopping experience. Offer customers more than one way to find what they’re looking for, provide intuitive links to different product categories and a search function where customers can enter a product name. “Breadcrumb trails” that allow customers to retrace their steps on your website are also effective in helping users to identify where they are located on a website.
Don’t frustrate customers with long waiting.
After a customer has selected their product and hit the Buy button , they do not expect to wait for a response — or even worse, get an error message. Order confirmation should be instant. If it is not, your customer will be left feeling frustrated and anxious about the status of their order. Repeat custom is doubtful. The solution to this problem is simple; make sure your software and servers are capable of handling whatever your customers throw at them. If you’re using a third-party service, you need to be sure they are using first-rate technology. If you’re building your own site from scratch, it means investing in the best possible software and hardware.
Ensure your store has an easy payment system.
Online stores can accept different types of payment: credit cards, electronic cash, purchase orders, or cash and cheques sent via mail. Keep in mind that different types of businesses will need to accept different payment types. The paying system you choose must be easy for every customer, so ensure your e-commerce provider can handle the ones your customers are likely to use.
One more question that still worries customers is security. Even if customers realise that sending a credit card number over the Internet is extremely safe, they can still worry. Online payment systems send sensitive information like credit card numbers via encrypted connections. If your system does this, assure customers that their information is absolutely secure.
Building an online store is an intricate process and every stage, from your choice of ecommerce provider to the initial design process, is of the utmost importance.