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6.1. Viewing/editing order details |
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After looking through the general data about your orders, you will have to handle them one by one.
This can be done by clicking a corresponding 'View/Edit' link at Administration > Sales Orders.
A standard order detail page consists of three main parts: Shopping Cart, Personal Details and Payment Details.
The last two are just for your information, you cannot edit them. The only fields you can work with are customer
e-mail (you e-mail the customer who placed the order by clicking it), the 'Add to Black List' link (for more information about IP black list see section 12.4), and cell phone (you can send an SMS-message by clicking the number; for more information see section 3.5).
All the data you will need for proper order management is shown in the first part of the page.
Let's take a closer look (see the picture below):
1. Here you can see if the customer submitting the order has any other ones and, if yes, what is their total cost. The information can be useful if someone has ordered too many items for a large sum of money, which might prick up your ears.
2. Order number. The simplest way to identify an order is using its order number. No need to say that it is unique and assigned by the system.
3. Date and time when the order was placed.
4. Order status. Use this list box to change the status of the whole order. Note that you can also change the status of an individual item as well. For more information about order statuses see section 4.4.
5. Packing slips. You can generate a packing slip in HTML or PDF format. For more information about packing slips see section 6.1.2.
6. Order notes. You can save some information about the order in order note. For more information about order notes see section 6.1.3.
7. Download links. Use the link to manage the URL(s) the customer can download his/her product from. For more information about download links see details.
8. Serial numbers. The section is used for generating serial numbers for downloadable products. For more information about serial numbers see details.
9. Gist vouchers. If the order contains at least one product assigned to a product type with the 'Gift Voucher' option activated, a gift voucher for this product will be generated. For more information about product types see section 5.3.2.1; for more information about gift vouchers see section 5.9.3.
10. Delete order. As the name suggests, you can delete the order by clicking the link.
11. The name of the product ordered. You can look though its settings by clicking its name (see section 6.1.1). In case the product has some additional options, they will be displayed below its name. You can also set its individual status using the corresponding list box. In the same row on the right, you can see the product price per one item, quantity and total cost.
12. The name of a downloadable product. You can still look through its settings and set an individual status as well as handle its serial number (if any). For more information about downloadable products see details.
13. The name of a 'gift voucher' product. Again, you can look through its settings and set an individual status as well as handle its automatically generated coupon. For more information about gift vouchers see section 5.9.3.
14. Total goods cost.
15. Total discount (if any).
16. Total order cost including discount.
17. Delivery method. Please keep in mind that you can change another delivery method only for the 'Custom Shipping' shipping module. Otherwise the method will be shown in the form of a label. For more information about delivery see section 7.1.
18. Total order cost.
19. Payment gateway. For more information see section 4.2.1.
20. Shipping tracking number. If any, enter the number into the text box and click the 'Update' button; the customer will see it at his/her order details section (User Home > My orders > View Details). For more information about shipping see section 7.1.
Note: You have to click the 'Update' button whenever you want to apply any changes. |
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