ViArt Team works hard to provide only quality products and to meet the growing needs of our clients. As a result, we want you to be happy with all our packages.
Therefore, we offer a 30-Day Money Back Guarantee for each of our products regadless the cost of the package. If for any reason you are not completely satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase and we will process your the refund.
Though before asking for a refund, we would encourage you to make the following:
If the above solutions do not work for you and you already made up your mind to request money back, simply create a support ticket within 30 days of your purchase and we will make you a refund. When requesting to return your money please let us know the reason you wish to stop using our product and service, and if there is anything we can do to keep your business.
Moneyback for ViArt Software Products:
If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days.
Moneyback for Installation Services:
A request to cancel Installation service order is to be submitted before our specialists start the installation procedure on your server. Moneyback does not apply if our specialist has already started or has completed the installation procedure.
Moneyback for Custom Development or Design Services
We do not refund money for any kind of custom work or design. Once the money is paid our specialists start working on the project. When they complete the development or design and there is something you don't like, you can request the modifications to be made to meet all your needs.
Moneyback for Hosting Services
Please, note that we do not refund money for any of our hosting plans if you submit payment for one month only. However, if you subscribe to our yearly hosting plan and would like to stop using our services for any reason before expiration of the term, please notify us and we will refund you the money for the period left.
Specific refund conditions based on method of payment:
For security reasons the credit card you use to purchase any of ViArt Products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.
ViArt Support Team