Hi Kim
The manual says:
E-mail notification
With ViArt Shop you can receive e-mail notifications when a new customer has registered as well send some kind of greetings to the customers themselves. To set this up you have to tick off the corresponding check boxes and fill out necessary e-mail fields.
Note: You can get a detailed description of all e-mail fields if you click the 'click here to learn more about all email fields' link.
After that you have to select a message format (HTML or Plain Text) and create a message body template. Also keep in mind using special ViArt Shop tags. These tags are placed in braces and when an e-mail message is sent are replaced by tags values. For example, the {registration_date} tag will be replaced by the date of the registration. You can look through the full list of such tags by clicking the 'click here to learn more about email settings and see all available message tags' link. Note that you can add these tags into your email body and email subject.
... but I only find in
Administration > Users > Users Types > Customer > Contact Form Settings
— Send Notification to Administrator
— Send Notification to Merchant
... but nothing about messages to regular customers.
None of this appears connected to orders?
This software has so good with so much to offer but it can be hard to take advantage of without more clear signposts and explanations.
I have suggested that Viart create a link in each field label explaining what the field is for and how to use it. This would certainly make it much more user friendly
