Hi
 
If a purchase for any reason fails, "failed" or "cancelled"is the stock that was taken from the numbers in stock put back into stock?
 
Or is it that stock is only reduced when the status is "dispatched"
 
Or is it neither of these, and we can somewhere set the status under which stock purchased but the sale is not completed returns to the stock numbers.
 
Kind regards
Kim

Hello,
 
If the status of the order is "failed" or "canceled" the goods are not automatically returned to the stock.
If you want them to be returned to the stock the order is to be deleted.
 
With kind regards,
ViArt Support Team

Thanks Natalia
 
Is there any way I can set up the stock to be returned by selecting a status?
 
I need to keep track of my refunds for management purposes.
 
Kind regards
Kim