FAQ categories

To add a favicon to your website, please upload an appropriate image in .ico extension to the root folder of your shop. If this does not help, then open your index.html file and insert the below string somewhere at the beginning:

<link rel="shortcut icon" href="http://www.yoursite.com/image.ico" type="image/x-icon" />

where www.yoursite.com is your site URL
and image.ico is your image for the site.

Please, check the following:

1) Your logo does not have spaces between words, like: my logo for a shop.jpg
2) It does not have a long name

Please, note that Internet Expoler does not support spaces between words and long names of images. Therefore, it is recommended to use only short names, latin letters, numbers, underlines and dashes in the images names.

Please, open your user_login.php file and replace the following strings:

if (!strlen($return_page)) {
$return_page = $user_home_url;
}

with

}
if (!strlen($return_page)) {
$return_page ="index.php";

robots.txt should have the following lines:

User-agent: *
Disallow:
Sitemap: http://YOUR_SITE/sitemap_index.xml
where YOUR_SITE is your Site URL

There are two ways to place tracking scripts on your site:

1. You can customize Success and Failure result pages of WorldPay and add tracking code to them using the following knowledge base article: http://support.worldpay.com/kb/customising3/result_pages/ppcg_3000.html

2. It is possible to set up Callback function in your WorldPay account using the manual
http://support.worldpay.com/kb/reference/faqs/callback_faqs.html#callback_configure
Then, you can add tracking code to field 'On Success Message' on 'Final Checkout Settings' page of WorldPay system in Viart Shop.

To add VAT validation, please implement the following steps:

• 1. Add a field (e.g. "VAT Number") at:
  Settings > Orders > Order Profile Page > Custom Order Fields > Add New
  where set "Field Type" to "Shopping Cart" and "Field Control" to "TextBox". Also specify "Show Field: For All Orders".
  
  

  Note: to enable automatic checking of the VAT number and tax recalculation as soon as the VAT number is entered, you can add the following line in the Custom Order Field properties in "JavaScript Settings" "OnChange Event" field:

  document.order_info.operation.value='refresh';document.order_info.submit();



• 2. Next open your 'var_definition.php' file from the 'includes' folder and uncomment the following string (it will enable the VAT number validation on the remote server):
  
  //$vat_validation = true;

  like:

  $vat_validation = true;

  To specify countries from which users are obligated to pay VAT regardless whether they specify a VAT number or not uncomment the string:

  $vat_obligatory_countries = array("GB");

  And specify in brackets the country codes with a comma: "GB","FR","LT", etc.

  If you don't want to use a third party server validation uncomment the string:

  $vat_remote_exception_countries = array("NL");

  Then VAT number will be validated for specified countries only with the local regular expressions.

You could place any HTML text to the Home, Products Listing or other pages by specifying the content in any custom block available in CMS > Custom Blocks section and then adding the block via CMS > Pages Layouts.

Note, if you need to show custom block only for certain categories, manufactures, products etc. there is a number of Parameters you can use in custom block settings (CMS > Pages Layouts > click on 'tools' image of the block):

item_id - for products, articles and ads
category_id - for any kind of categories
manf - for manufacturers
search_string - when a user is doing some search
article_id - to show block only for some articles

For example:
category_id=0,13,48

0 (top category), 13 and 48 are the categories where the block will be shown.

In order to remove the link 'Powered by ViArt', you are to delete the appropriate link from 'footer.html' file in the .templates/user folder:
<div class="footerImg"><a title="ViArt - PHP Shopping Cart" href="http://www.viart.com"><img alt="ViArt - PHP Shopping Cart" src="images/tr.gif"></a></div>
</div>
</center>
Save the file and the link 'powered by viart' will be removed from your site.

If you have a version earlier than 3.1, please do the following to replace ViArt logo:
1. Upload the image you wish to use by ftp.
2. Open an appropriate file in the styles folder .. i.e. default.
3. Within this file find the code:

.headerMenu td#logo img { /* Logo on the site */
width: 176px;
height: 81px;
border: 0px solid #333;
background: url(../images/default/logo.gif);
}

4. Change "../images/default/logo.gif" to the location of your logo, and also change the "width: 176px;" "height: 81px;" to match your logo.

Starting from version 3.1 the procedure of replacing ViArt Logo has become much more easier.
1. Go to Settings > System > System Settings, click 'Upload' or 'Select Image' link and select the image with your logo.
2. Save the changes and your image will be added to your site.

Friendly URL is our new feature which allows you creating search engine friendly URLs. You can create them manually or let the system do this for you. First of all please go to Administration > System > System Settings > Friendly URLs Settings, turn on the feature (Activate Friendly URLs), select how you want these URLs to be generated (Auto-generate Friendly URLs) and extensions ( Friendly Extension). These are general settings for friendly URLs. However, note that you have to set up your apache as well. Please create a .htaccess file in your root folder and write the following string into it

ErrorDocument 404 /friendly_url.php

After that please restart the apache. Your friendly URL option should be active now. You can set up friendly URLs for individual products at Administration > Shopping Cart > Products and Categories > product details > Friendly URL.

To configure fURLs on your IIS, you are to do the following:

1) Open IIS Manage.
2) Right Click on the web site node and choose properties.
3) Click on the Custom Errors Tab.
4) Scroll down until you see the HTTP Error -- 404.
5) Double click on 404 to open the "Error Mapping Properties" dialog.
6) Change the Message Type to URL.
7) For the URL enter in /friendly_url.php
8) Click OK and Then OK again

You can also refer to this page to get more information on this topic: http://www.prusak.com/archives/2006-01-23/ipb-seo-friendly-urls-with-iis/

There is a function that deletes all products in the database:

http://your_site/ViArt_Shop/admin/admin_products_delete.php

Replace 'your_site' and 'ViArt_Shop' with your own parameters.

We do not have a general link to this script to avoid users accidentally deleting all products in their database.

WARNING: Any deletions can not be recovered. We would strongly suggest that you back up your database before using the script to allow a 'roll back' if required.

The language in which the whole ViArt Shop operates is selected during the installation procedure. However, if you want to change it on a later notice, you have to edit 'var_definistion.php' file which is stored in the 'includes' folder of ViArt Shop.

Locate the following string and change 'en' to an appropriate language code.

$default_language = "en";

Note: Correct language codes are stored at Settings > Static Tables > Languages > Language Settings.

New layouts are predefined only if a new version is installed. If you upgrade from your current version to the latest, you have to add these new layouts after the upgrade procedure. New layouts are based on CSS files - convex.css, default.css, ecommerce.css, fashion.css, marine.css and rainbow.css
To add a new layout please go to CMS > Designs, click the Add New link and fill the following fields there:
a) Layout Name - any name of your layout.
b) Style Name - one of the style names mentioned above, e.g. 'ecommerce', without extension.
c) Templates Directory: ./templates/user
d) Admin Templates Directory: ../templates/admin
Click the 'Add New' button and this layout will be added. You can do the same procedure for other layouts as well.

Please check the following settings:

1. Dashboard > Products > Products & Categories > Edit Product link:
- "Make this Product available for sales" checkbox is selected.
- Product is "Approved"
- in Stock & Shipping tab "Hide off Limits Products" is unchecked or "Qty in Stock" value is greater than 0
- Access Levels tab has all necessary permissions

2. Dashboard > Products > Products & Categories > Edit Category link:
- "Show on Site" is checked
- "Access Levels" are set

3. Dashboard > Products > Products & Categories > "Categories" link under the product name:
- check if product is assigned to correct category

Go Settings -> System -> Global settings -> Site Settings section -> Weight Measure option and change the value to the one you need.

Usually, this problem occurs when 'PHP-based' library is activated on: https://www.yoursite.com/admin/admin_order_printable.php

The problem is that the 'PHP-based' PDF generation facility in ViArt Shop supports only JPEG images. 'PDF lib based' generation can use JPEG, GIF and PNG images, but will require an installation of a separate PDF library. Please contact your hosting provider about it.

Or just change invoice logo to JPEG format.

Friendly URL is a feature which allows you creating search engine friendly URLs. You can create them manually or let the system do this for you. First of all please go to Administration > System > System Settings > Friendly URLs Settings, turn on the feature (Activate Friendly URLs), select how you want these URLs to be generated (Auto-generate Friendly URLs) and extensions ( Friendly Extension). These are general settings for friendly URLs. However, note that you have to set up your apache as well. For this create a file called ".htaccess" and put it in your root folder (or the folder where all your ViArt files are located, it could be 'shop' or 'store' for example) and insert the following code in this file:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /friendly_url.php [L]
</IfModule>

In case this Rewrite Rule does not work, then alternatively we would recommend you to insert the following string in .htaccess file:

ErrorDocument 404 /friendly_url.php

Remember if ViArt Shop is running from some subfolder, e.g. http://www.web-site.com/shop/ then the path to friendly_url.php script should contain "/shop" subfolder too, like:

RewriteRule . /shop/friendly_url.php [L]
or
ErrorDocument 404 /shop/friendly_url.php

After that please restart the apache. Your friendly URL option should be active now. You can set up friendly URLs for individual products at Administration > Products > Products&Categories > your product > 'Edit' link > 'Friendly URL' field.

To set different background colour to your custom blocks, please open your css style file and insert the below strings at the end of the file:

.bl_custom .titleTopLeft {background: #00f;}
.bl_custom .titleTopCenter {background: #00f;}
.bl_custom .titleTopRight {background: #00f;}
.bl_custom .block {background: #00f;}
.bl_custom .usual {background: #00f;}

If you are using a custom block without title, then just change .bl_custom to .bl_simple.

You may receive the below error when trying to add the block(s) to the home/products page (and others) via your Admin panel:

Left Column Width is required
Middle Column Width is required
Right Column Width is required

We will recommend you to contact your hosting provider and ask him to increase the values of the below directives to at least 400 (they are to be found in the suhosin module) on your server:

suhosin.request.max_vars
suhosin.cookie.max_vars
suhosin.get.max_vars
suhosin.post.max_vars

You can increase the number of allowed values, for example from 10 to 15 (e.g. 1, 2, 3, 4 ...15) by editing the "set_quantity_control" function in includes/shopping_cart.php - open this file and change the quantity amount in the below string:
$increment_limit = 9;
where 9 is the maximum amount of product you allow your clients to add to the shopping cart +1. Therefore for the example above you'll need to set $increment_limit = 14;

More examples to change Qty control are in the manual:
http://www.viart.com/qty_control.html

Make sure that for parameter "ShipFromCountryCode" country shipping address is "US" and not "us" or "usa". It has to be CAPS otherwise you will see this error.