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Customer Service

Technical Support
Handling Complaints
Terms & Conditions


Technical Support

We are able to deal with your enquiries most effectively by email. This allows us to document all correspondence and should be your first point of contact.

Fair usage policy of 50 original questions/25hours (whichever the sooner) within any 6 month period applies. Additional quotas are available at the nominal rate of $250 for a further 50 questions/25hours.

Online support center.

Email: support@viart.com




Handling Complaints Back to Top

We will handle any complaint in a fair, effective and confidential manner. We not only endeavour to respond to any complaint within five working days but also to have it fully resolved.




Terms and Conditions Back to Top

By using this website or products downloaded from it you are agreeing to the following terms and conditions. ViArt Software reserves the right to change these terms and conditions, and any information contained on the site, at any time, at its sole discretion, without notice. ViArt Software reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

Copyright in the content of the website developed by ViArt Software, and any ViArt Software marks, logos, and brands contained in the website belong to ViArt Software, or its licensor. Users are permitted to download and store (on a temporary basis) any of the contents of this website. Users are not permitted to permanently copy, store, or redistribute the contents of this Website. The access, downloading and/or use by any person of the contents of this website or anything available from this site is entirely at the user's own risk.

The software and accompanying documentation available to download from this site are the copyrighted work of ViArt Software. Use of the software is governed by the terms of the end user license agreement, which accompanies such software. If no license accompanies the download, the terms of the license which accompanied the original product being updated will govern. You will not be able to use, download, or install any software unless you agree to the terms of such end user license agreement.

Warranties and disclaimers; liability limitations: EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND VIART SOFTWARE, ALL INFORMATION AND SOFTWARE ON THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VIART SOFTWARE ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR SOFTWARE OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THIS WEB SITE. IN NO EVENT SHALL VIART SOFTWARE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM: (1) RELIANCE ON THE MATERIALS PRESENTED, (2) COSTS OF REPLACEMENT GOODS, (3) LOSS OF USE, DATA OR PROFITS, (4) DELAYS OR BUSINESS INTERRUPTIONS, (5) AND ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION) WHETHER OR NOT VIART SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME COUNTRIES AND REGIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS WEB SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN. HOWEVER, VIART SOFTWARE MAKES NO COMMITMENT TO UPDATE MATERIALS ON THIS SITE

Any links to other websites provided by this website have been included for convenience only and ViArt Software accepts no responsibility or liability for the content of any linked website. The inclusion of any link does not imply endorsement by ViArt Software of any linked website or its provider. The ViArt Software web site contains mention of third-party products and services for informational purposes. ViArt Software makes no recommendations or endorsements about third-party products and services. References to third-party services and products are provided by ViArt Software "as is", without warranty of any kind, either express or implied.

You agree that all matters relating to your access to, or use of, this web site shall be governed by the laws of the United Kingdom.

ViArt Software makes no representation that information on this web site are appropriate or available for use in all countries, and prohibits accessing materials from territories where contents are illegal. Those who access this site do so on their own initiative and are responsible for compliance with all applicable laws.



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