Does anyone know of, or wish to provide, 3rd party support assistance for the ViArt system? I've paid for "premium" support", but I still can't deal with the work hour time difference, no weekend service, and predominantly 24 hour response time. I'm willing to pay somebody to help me work through my issues or brainstorm. I've tried "Holleyland", but their request form throws and error, and they haven't responded to 3 emails, so I assume they have self-destructed.
 
I have a goal to launch this cart for a client ASAP. I am not a newbie, and I have faith in this application, but I need some help to get over the hump. Any info or takers would be appreciated.

I'd be glad to help in any way that I can. I'm in US and on Central time, however anyone here in the forums can assist you as well.
 
I've got my cart fully customized so let me know what you need help on.
 
carecenter1 [at] tocdco [dot] net

However, I really do think that ViArt has an excellent support team. Sometimes they seem to "get slow" but it's probably more like "get busy".
 
They probably just need a larger staff, but that's hard to do with a small company...

I have to agree with Dan; Viart is the most helpful support team I have experienced. And with the constant development they turn out they must have a challenge to balance their workload between product and support ... and still at a very low cost.
 
VIART support is mostly quite fast - you could use live chat to ask for something to be looked at as priority if it is urgent - Anjula and others are generally very helpful. Call early in your day and you should get them?
 
I appreciate (for me) being in England means that timing is no problem. But I understand the issue, as support for software from the USA means I have to wait several hours for support teams to get to the office with even NY 5 hours behind us.
 
If you post your issues here you are bound to get some good help from other willing forum users.

I'm not a ViArt basher. I'm a commercial user of their product with a need to get a task accomplished quickly. While I value and appreciate the support efforts from ViArt along with the helpful (and free!) banter of these forums, sometimes we do not have the time resources to engage in a co-op effort to resolve issues. Given the product's cost structure I realize what ViArt is, and isn't, which is why I am trying to find an external "for profit" support service for ViArt, like I expected "Holleyland" to be.
 
In the meantime, I'll pose a question to my fellow forum members that ViArt is having a bit of trouble understanding...
 
Can anyone tell me if the communication process between the cart and the payment gateway is two-way? In my case, I'm using Authorize.Net. If a customers credit card is declined, will the order status in ViArt automatically change to reflect that, or must an administrator flag that mannually?

It's two way. If it's declined, you can specify what status is set automatically by the payment gateway.
 
I did offer to help you out personally, but that takes an email effort on your part.

I am pleased Dan could help you Dean (dpiccoli ?).
 
Most of us are probably also busy focussed commercial users but I have learned the value of all the knowledgeable people about me.
 
I have also learned that if I take myself too seriously I have to run up the hill with only my own energy - can be tiring.
 
I also know that if I want people to hear me and respond I must also listen and help - even if I am not always right
 
Don't undervalue the "banter" - I have been in business for 40 years and I still achieve with fun. My currect eCommerce site is generating thousands of visitors and business is great - and enjoyable.
 
Tackle Viart over service and use this forum to share with fellow users? We are a willing and informed bunch so please forgive us also having some amusement.

I'm with Chris as well. I have been in online business for the majority of my life. I've utilized many different shopping carts, and not one of them can come close to comparing to ViArt's system.
 
I've made many modifications of course, in order to suit my business that I'm running, but the cart is very flexible.
 
The support team with ViArt has gone a long way to help me get my cart to what it is today.
 
Also, what has helped is visiting the forums pretty much daily in order to find out what other users are experiencing and to assist in ideas that may work around the issues that I'm having.
 
ViArt isn't just a product, but more of a community of business members that really are willing to help each other out when/where they can.
 
Again, I'm willing to assist you one on one a bit until you really get what you want to get accomplished. You can contact me at any time. Carecenter1[at]tocdco[dot]net