Problem with PDF order in customer mail notification
admin notification works fine
BestFit
19 Feb 2009 5:17 PM
What is the problem?
It would be helpful to explain what you are seeing as a bug; then we can either test it ourselves; (to ensure it is a bug) or watch out for it in our installs.
We have the same issue in 3.5 and till now this has not been resolved.
This is a screenshot from payment processor, paypal, final payment. Although checked the PDF is never attached.
Been waiting for a fix for a long time, happy it is still there in 3.6 :).
Viart: Any chance to get a fix for 3.5 and 3.6?
Monk
21 Feb 2009 12:47 AM
Have you try to check off option - "if order has this status user can see and download invoice for such order" when you edit order statuses?
I think by default only Paid status has this option and thus user will receive attached invoice only when order will have this status.
Fed (Guest)
21 Feb 2009 7:34 AM
Its not working for any status
:
DickS
23 Feb 2009 4:37 PM
Can confirm that this is not working for any order status, I double checked the settings for "PAID" status and made no difference.
DickS
26 Feb 2009 7:39 AM
Anyone from Viart care to look at this issue? We also really need it fixed.
DickS
1 Mar 2009 9:13 PM
BUMP - any takers for this ?
Fed (Guest)
2 Mar 2009 7:27 AM
It seems all don`t care invoices
or nobody uses them
Problem remains!!!
8thSinCoffee (Guest)
2 Mar 2009 5:36 PM
If you need this fixed, have you submitted a support request?
DickS
5 Mar 2009 8:35 AM
I did and sent them a copy of our installaton. Viart needed access to our live system and this is an issue as it is live.
Anjula
11 Mar 2009 10:03 PM
Hello,
Actually, the PDF invoice is sent to a user if two options are enabled:
1) The option 'Attachments [x] PDF Invoice' on the 'Administration > Payment Systems > Personal > Final Checkout Settings' is set
2) The option 'if order has this status user can see and download invoice for such order' for a successful status on the 'Administration > Order
Statuses > Edit Status'.
We recommend to check your Order success statuses.
With kind regards,
ViArt Support Team
DickS
13 Mar 2009 7:55 AM
We have these two options checked since the beginning. No PDF is attached.
DickS
14 Mar 2009 4:21 PM
Progress: Viart have confirmed this bug and are fixing it on our server - assume a patch for 3.5 and 3.6 will be issued.
The issue seems to be a settings one. Viart changed settings in the order status "Paid". I attached a screenshot of the changes they made, perhaps it will help others too.
TOCDCO
21 Mar 2009 1:19 AM
Awesome work DickS. Glad to see that you stuck with it.
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