Our site www.viart.com site is operated by latest Viart Shop 5 with default Clear design
Topic Information
PO (Guest)
PO (Guest)
I have just installed ViArt and it appeared that the installation went well... accept for signing onto Admin.
 
The username and passward will not take the information I provided upon setup.
 
HELP!!
 
Juliya (Guest)
Juliya (Guest)
Hello,
 
We would recommend you to check the session cookie settings in the 'php.ini' file. The session doesn't seem to be working correctly. The possible reason for that may be that PHP can't open a new session in /tmp folder (doesn't have permissions to write to /tmp folder) and all login-related functions in ViArt Shop rely on sessions.
 
We would suggest contacting your hosting provider to check either PHP settings or /tmp folder permissions.
If the problem persists, please send your Admin and FTP access details to our Support Center so that we can investigate the issue and suggest the best possible solution.
 
Should you need further assistance, please feel free to contact our Support Center (suuport@viart.com).
 
Best regards,
ViArt Support Team