Dear customers,
 
We apologize for the recent outages on the hosting server.
There are problems with hardware and our team is working non-stop to resolve these issues with our provider.
 
Please note, it is possible there will be a few small outages during the fixing process but we're making progress in solving the problem.
 
Thank you for your patience and understanding.
 
Best Regards,
ViArt Team

Dear Customers,
 
This is an update to let you know that tomorrow (10/14/10) from 6 to 8 a.m. GMT there is planned a maintenance work on the server and it will be down for this time. After these works the server should be 'healthy' again.
 
Again we apologize for these problems and ask you to bear with us.
 
Best Regards,
ViArt Team

Dear customers,
 
Please note, we are currently working to fix the hosting server problems which are expected to be resolved soon.
 
Sorry for any inconveniences.
 
Best Regards,
ViArt Team

Viart
 
Site is now completely down, how much longer is this issue going to take to resolve?

Update:
 
Unfortunately, the old server has critical hardware problems which doesn't allow to run it anymore. We are working very hard to move old data to the new server as soon as possible later today.
 
Thanks for your patience.
 
Best Regards,
ViArt Team

Update:
 
We are gradually renewing the work of the sites. Please note, the first sites that will be up are the ones that were working with SSL certificates. Other websites because of changing server IP address and new DNS will be online a little later by the morning hours (GMT).
 
Also note, the mailing sevices will start to work only after all sites are up so approximately it will take the weekend to set up the mail accounts for all sites.
 
Thank you for your support and please remember after this grand move the hosting server will start work without any outages.
 
Best Regards,
ViArt Team

This is very very poor. Can any hosting company justify over 24 hrs downtime, absolutely rubbish! Who on earth are Viart using now for hosting. Other issue is the support....only open Monday to Friday office hours...wake up Viart, internet hosting is a 24 hour a day business. What happens when someone wants to report a problem? Nothing as no one is there to take it on board. Absolutely PANTs service fron Viart now.

Sue, we want to assure you that our team is working 24/7 to resolve these problems as soon as possible. What's taking so long is setting up a new server. Some sites are already online so the work is in progress.
 
Best Regards,
ViArt Team
 
 

Dear customers!
 
At this point all sites are restored and online.
To explain why it took so long: the old server is really broken and transferring the data from it was complicated by slow speed and constant connection loosing so we had to reboot the server all the time.
 
The next step is to set up FTP and e-mail accounts. This will take most likely 1-2 days.
Please do not hesitate to contact us via support@viart.com in case you have any questions or problems.
 
Thank you for your continuous support.
 
Best Regards,
ViArt Team
 

We just had a major issue with viart software changing pricing...whole site/product line/ records are effected...
sent a request

Update:
 
The FTP already works. You may log in using your old login details.
 
Best Regards,
ViArt Team

Please keep us updated!
How long until email notifications/newsletters and general email accounts will be up?
 
Roger

Dear customers,
 
The e-mail service is working again! All of the e-mails sent over during the down time period will be delivered as well within 24 hours so no single e-mail will be missed.
 
Thank you for your immense patience during these difficult times. We promise to not disappoint you in future.
 
Best Regards,
ViArt Team