Our site www.viart.com site is operated by latest Viart Shop 5 with default Clear design
ViArt Shop Manual

To remove the 'evaluation version' message on your ViArt, you will need to purchase a unique license and generate a license.php. Please read this section to get the instructions on the process of activation.

The first thing that you are supposed to do after you have installed ViArt Shop is setting up its main parameters.
The first thing that you need to do after you have installed ViArt Shop is to set up the main parameters.
After you have installed ViArt Shop and set up its main parameters you have to specify its administration settings.
It is natural to desire an online store which is both unique and unforgettable, with ViArt Shop you can do this 'on fly'.
ViArt Shop is supplied with nine layouts as default, 'Default', 'Curved', 'Silver', 'Convex', 'Fashion', 'Rainbow', 'Classic', 'Marine', 'Ecommerce'. You can choose either of these layouts according to the needs of your shop, or if you require, you can build your own one!
Bellow are the samples of screenshots for the 'Classic' Layout. This layout has four available schemes to choose from: blue, green, light blue, red. Select any scheme you prefer.
Bellow are the samples of screenshots for the 'Curved' Layout. This layout has three available schemes to choose from: black, blue, pink. Select any scheme you find the most suitable.
Bellow are the samples of screenshots for the 'Silver' Layout. This layout has two available schemes to choose from: dark and light. You can select the scheme that best suits your needs.
The overall view of each layout is set by its global settings. Read the following section to find out how to change the look and feel of an existing layout, also how to create a new one.
The navigation panel is displayed on all pages of your online store, with ViArt Shop you can change the way it is displayed for each layout. It is also possible to distinguish which navigation options are shown to all your visitors and/or only to those who logged in.
This section details how the home page layout is produced. Read the following to understand how to customize the home page layout to suit your needs.
When running an online store, it is very important to stay up to date with what happening behind the scenes. With ViArt Shop it is possible remain aware of occurrances on your site, even if you are away from your computer!. This is possible thanks toViArts SMS functionality, this function allows you to setup your shopping cart system to send you SMS's whenever certain event/s occur.
This chapter will show you how to add products and catagories into your online store.
Sometimes it might be very handy to have a possibility to inform a friend of yours about what you've found. With ViArt Shop your customers will have it. This can also be a good and free promotion of your site.
Even though you run an online store and deal mainly with orders, it would not be out of place to know who your customers are. ViArt Shop allows you to control your customers accounts through the 'Customers' section.
Sometimes you may need to look through some customer personal details. ViArt Shop provides you with such a possibility.
Sometimes you may need to look through some customer personal details. ViArt Shop provides you with such a possibility.
Sometimes you might need to look through or even edit customer login details. Read what you should do in this case.
As you might have already understood customer type is a key notion in the overall customer account management. It defines main customer account settings, discounts a customer will have and customer profile fields.
Actually, the key notion in the overall customer management in ViArt Shop is customer type. It defines main customer account settings, discounts a customer will have and customer profile fields.
Customer profile contains some information about the customer. You can define what kind of it you need by setting up specific fields.
It often happens that customers forget their password. In such a case they can apply to a site administrator providing their logins and some personal information. But it would be much easier to use a special password restoring option.
Should you ever need to find a customer, you can use the search block in the 'Customers' section.
One of the most attractive features of ViArt Shop is its customizability. You can easily make your online store unique and exclusive by adding custom pages.
One of the most attractive features of ViArt Shop is its customizability. You can easily make your online store unique and exclusive by adding custom pages.
Custom Block is a perfect solution for customizing your online store and attuning it to your needs. You may create custom blocks for anything you ever need and place wherever on your site.
Viart Shop enables you to create opinion polls for the visitors of your website. Such polls can be very useful for your business. You are allowed to choose between single choice and multiple choices polls.
Another feature of ViArt Shopping Cart is its banner management. Thanks to it you can place any banner you want: links to hot offers of the store or to other sites you own. You can even sell the space to other web-masters.
HelpDesk system is based upon exchanging support tickets. Support Tickets are used for resolving any issue or problem your customers may have. ViArt HelpDesk allows you to track users requests with the help of unique ticket number in a quick and easy way.
Support Ticket System enables your support team to track all the support requests as well as to ensure that no query goes unanswered.
This section provides an information for your customers on how to create a ticket to a tech support team if they face a problem or have a question.
Please read this section to know how to send, assign or edit a support ticket.
ViArt HelpDesk allows to create a request for each client. To do this, you should click Create Message Link and fill the appropriate form.
You or a support specialist may need to find some particular ticket. In this case, you can use a search tool available in the support centre.
The section covers main support center's settings such as Knowledge Base, attachments, random image validation, and email notifications.
This section shows how to assign HelpDesk users - the staff responsible for smooth communication with your customers.
You can estimate your customer by assigning an appropriate status to him. It is necessary if you want to distinguish the most valuable customers.
While preparing an answer to a customer, you can use the Predefined Reply option. Predefined messages can be inserted into your reply by a mouse click. Using predefined messages allows you to save your time and impress your customer with a quick reply.
Once you install your HelpDesk, it is very important to create a department (for example, a support department).
With ViArt helpdesk module you can set the types of a support ticket. Setting the right type of a ticket helps a support team to correctly identify the issue.
One more feature of ViArt HelpDesk is that it provides you with a possibility to support any product you need.
It is usually very important to sort the support tickets by their priorities. ViArt Shop provides you with such a possibility.
ViArt HelpDesk gives you the possibility to create and edit statuses for your replies to customers' support tickets. This option helps you to sort all the tickets at your convenien
You may find it necessary to have some reports on the support tickets. With ViArt Shop helpdesk module you can easily view the status of support tickets, namely, how many tickets were answered, how many tickets are awaiting response, how many tickets were closed, etc
One of the important modules of ViArt Shop is its Forum - an independent portal, intended to provide an online communication between shopping cart users as well as to offer useful information on numerous important issues. If a person has a problem or an idea he/she will have an opportunity to share it with others.
Forum consists of shopping cart related threads or issues which you and your users can exchange and which are later archived for future reference.
Before adding a new topic you should firstly choose the forum to which you want to post your question or issue.
You or someone from your support team may wish to join the discussion and give some piece of advice. In this case, you are to post an answer to a thread.
Categories are 'parents' to forums and are used to hold a group of forums. Your users are unable to post their messages to categories, they can only post their threads to forums. A site which has only a few forum discussion boards may not need any categories. However, if your site has a lot of forum modules, it will be useful for you to create a category.
Sometimes, you may need to create multiple forums for different areas of discussions.
With forum settings you have the possibility to customize your forum according to your requirements. First of all, you should set the global settings.
This chapter is likely to cover the most general settings affecting the whole system and how it works. It allows attuning your ViArt Shop online store just the way you like as well as making main adjustments required for proper operation.
When you are running any kind of business it is no wonder that you need some help. This is true for an online store as well. However, you might not want other people all the information stores in the database. With ViArt Shop you can set up different user groups and assigned different permissions to them.
E-commerce is a place where fraud is very possible. So, you have to protect yourself and your customers as well. With ViArt Shop you can watch IPs your customer use for shopping and block those you think might be trickery.
As time goes by, your online store will grow larger and larger. And it will be quite difficult to watch everything in it, especially what your customers may add or post on it. In such a way you can make your life easier by using banned content functionality.
When working with ViArt Shop you have all the possibilities to make your online store one and only. You can change the feel and look of your site, select different templates and change color schemes. Another great feature is that you have the ability to edit the messages your customers see while surfing your site without the necessity to edit any files.
5.7. Importing/exporting products
5.7. Importing/exporting products
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In case you use not only ViArt Shop, you are likely to need some export/import services. This may be especially handy for the products.

Please go to Administration > Shopping Cart > Products & Categories and click the corresponding link at the bottom of the 'Product in Top category' block.

Note: The system will export/import all products existing in the database/CSV file regardless the category you are in.


If you want to export the products you have at your ViArt Shop, click the 'Export Products' link. What you see is the full list of product fields available for export. Tick of the required ones or use the 'Select/Unselect All' check box. The system supports three file formats: delimited by comma, delimited by tab and delimited by semicolon.

Custom Fields

There may be situations when you may need some extra fields. They can contain some new information or the same data as the predefined fields but with different format.

If you click the 'Add Custom Field' link, you will see the following:

  • Field Title specifies the name of the field.
  • Field Value specifies the value of the field.

Note: You can enter some text (in such a case all products will have the same value for this field) or you can use special tags (in order to see the full list of available tags click the 'click here to see all available tags you can use in your custom field' link).

Click 'Add' in order to add the custom field.
Click 'Cancel' if you to leave without saving.

After adding a custom field it will be displayed with the predefined ones. You can edit its settings by clicking the 'Edit' link next to it.

Having specified all necessary settings click the 'Export' button. When prompted to open the file or save it, choose saving.


If you already have a set of products and want to import it to your ViArt Shop, click the 'Import Products' link. Your screen should look like the following:

From version 3.1 the possibility to import large files has been also added. The procedure of importing is the following:

1. Upload a file with products to a web server using some FTP program.

2. Specify the full path to the CSV file containing the data and specify its format. Then click the Upload button. The system supports three file formats: delimited by comma, delimited by tab and delimited by semicolon.

Note: For large files please specify the path to the large file in the second field 'Or please specify path to your CSV file and press the ''Continue' button'.

3. Click either the 'Upload' button (for small files) or 'Continue' button (for large files). You will see two columns where you have to match the values in your CSV file with the database ones. If you have already imported some data, you can use the previous settings (tick off the 'You can match the columns with previous import by ticking this checkbox' check box).

Note: In case you have some extra fields (for example, a custom field), they will be displayed along with the predefined ones. However, you cannot import them unless you ignore some of the predefined fields.

4. If necessary, tick off the check box if the first row of your CSV file contains data and specify whether you want the system to show all the data before proceed or to import them immediately.

5. Click the 'Continue' button. The system will compare the existing set of products with the data in the CSV file and generate a resulting table where every product is assigned one of the following statuses:

  • New means that this product doesn't exist in the system database and you can easily import it.
  • Error means that some data doesn't match with the database columns and you have to correct it.
  • Exists means that the same product already exists in the system database.

Tick off the check boxes of the products you want to import and click the 'Import' button. Note that you cannot import products with the 'Error' status.

6. Finally, check importing statistics. There must be something like this:

  • 0 records added.
  • 125 records updated.
  • 0 records ignored.

Additional features:

>If you want to add some product and create a tree of categories you can use the following syntax in CSV file:

  • item_id,item_name,category
  • 123,Product1,Category Name>Sub Category 1>Sub Sub Category 1
  • 345,Product2,Category Name>Sub Category 1>Sub Sub Category 2

This will add or update 2 products and assign them to categories 'Sub Sub Category 1' and 'Sub Sub Category 2' accordingly.

> If you want to assign a product to several categories you can use the following syntax:

  • item_id,item_name,category
  • 123,Product1,Category1;Subcategory2;Subsubcategory3

This will add or update Product1 and assign it to 3 categories subsequently - 'Category1', 'Subcategory2' and 'Subsubcategory3'.

Note: In order to look through the full list of all field types you might face while importing/exporting products and their descriptions see section 5.7.1

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