A great facility is to be able to go to an order and send an e-mail message [click on e-mail address in invoice details] to the customer.
 
The 'Order Change Log' at the bottom is updated:
 
12 Jun 2008, 8:50AM Send email message Order #10611 Service Dept
 
This leads me to two questions:
 
1: Where do I change the default text for the message?
I would like service staff to have a common template.
 
2: How can we review the message send later?
 
Chris