Our site www.viart.com site is operated by latest Viart Shop 5 with default Clear design
ViArt Shop Manual

To remove the 'evaluation version' message on your ViArt, you will need to purchase a unique license and generate a license.php. Please read this section to get the instructions on the process of activation.

The first thing that you are supposed to do after you have installed ViArt Shop is setting up its main parameters.
The first thing that you need to do after you have installed ViArt Shop is to set up the main parameters.
After you have installed ViArt Shop and set up its main parameters you have to specify its administration settings.
It is natural to desire an online store which is both unique and unforgettable, with ViArt Shop you can do this 'on fly'.
ViArt Shop is supplied with nine layouts as default, 'Default', 'Curved', 'Silver', 'Convex', 'Fashion', 'Rainbow', 'Classic', 'Marine', 'Ecommerce'. You can choose either of these layouts according to the needs of your shop, or if you require, you can build your own one!
Bellow are the samples of screenshots for the 'Classic' Layout. This layout has four available schemes to choose from: blue, green, light blue, red. Select any scheme you prefer.
Bellow are the samples of screenshots for the 'Curved' Layout. This layout has three available schemes to choose from: black, blue, pink. Select any scheme you find the most suitable.
Bellow are the samples of screenshots for the 'Silver' Layout. This layout has two available schemes to choose from: dark and light. You can select the scheme that best suits your needs.
The overall view of each layout is set by its global settings. Read the following section to find out how to change the look and feel of an existing layout, also how to create a new one.
The navigation panel is displayed on all pages of your online store, with ViArt Shop you can change the way it is displayed for each layout. It is also possible to distinguish which navigation options are shown to all your visitors and/or only to those who logged in.
This section details how the home page layout is produced. Read the following to understand how to customize the home page layout to suit your needs.
When running an online store, it is very important to stay up to date with what happening behind the scenes. With ViArt Shop it is possible remain aware of occurrances on your site, even if you are away from your computer!. This is possible thanks toViArts SMS functionality, this function allows you to setup your shopping cart system to send you SMS's whenever certain event/s occur.
This chapter will show you how to add products and catagories into your online store.
Sometimes it might be very handy to have a possibility to inform a friend of yours about what you've found. With ViArt Shop your customers will have it. This can also be a good and free promotion of your site.
Even though you run an online store and deal mainly with orders, it would not be out of place to know who your customers are. ViArt Shop allows you to control your customers accounts through the 'Customers' section.
Sometimes you may need to look through some customer personal details. ViArt Shop provides you with such a possibility.
Sometimes you may need to look through some customer personal details. ViArt Shop provides you with such a possibility.
Sometimes you might need to look through or even edit customer login details. Read what you should do in this case.
As you might have already understood customer type is a key notion in the overall customer account management. It defines main customer account settings, discounts a customer will have and customer profile fields.
Actually, the key notion in the overall customer management in ViArt Shop is customer type. It defines main customer account settings, discounts a customer will have and customer profile fields.
Customer profile contains some information about the customer. You can define what kind of it you need by setting up specific fields.
It often happens that customers forget their password. In such a case they can apply to a site administrator providing their logins and some personal information. But it would be much easier to use a special password restoring option.
Should you ever need to find a customer, you can use the search block in the 'Customers' section.
One of the most attractive features of ViArt Shop is its customizability. You can easily make your online store unique and exclusive by adding custom pages.
One of the most attractive features of ViArt Shop is its customizability. You can easily make your online store unique and exclusive by adding custom pages.
Custom Block is a perfect solution for customizing your online store and attuning it to your needs. You may create custom blocks for anything you ever need and place wherever on your site.
Viart Shop enables you to create opinion polls for the visitors of your website. Such polls can be very useful for your business. You are allowed to choose between single choice and multiple choices polls.
Another feature of ViArt Shopping Cart is its banner management. Thanks to it you can place any banner you want: links to hot offers of the store or to other sites you own. You can even sell the space to other web-masters.
HelpDesk system is based upon exchanging support tickets. Support Tickets are used for resolving any issue or problem your customers may have. ViArt HelpDesk allows you to track users requests with the help of unique ticket number in a quick and easy way.
Support Ticket System enables your support team to track all the support requests as well as to ensure that no query goes unanswered.
This section provides an information for your customers on how to create a ticket to a tech support team if they face a problem or have a question.
Please read this section to know how to send, assign or edit a support ticket.
ViArt HelpDesk allows to create a request for each client. To do this, you should click Create Message Link and fill the appropriate form.
You or a support specialist may need to find some particular ticket. In this case, you can use a search tool available in the support centre.
The section covers main support center's settings such as Knowledge Base, attachments, random image validation, and email notifications.
This section shows how to assign HelpDesk users - the staff responsible for smooth communication with your customers.
You can estimate your customer by assigning an appropriate status to him. It is necessary if you want to distinguish the most valuable customers.
While preparing an answer to a customer, you can use the Predefined Reply option. Predefined messages can be inserted into your reply by a mouse click. Using predefined messages allows you to save your time and impress your customer with a quick reply.
Once you install your HelpDesk, it is very important to create a department (for example, a support department).
With ViArt helpdesk module you can set the types of a support ticket. Setting the right type of a ticket helps a support team to correctly identify the issue.
One more feature of ViArt HelpDesk is that it provides you with a possibility to support any product you need.
It is usually very important to sort the support tickets by their priorities. ViArt Shop provides you with such a possibility.
ViArt HelpDesk gives you the possibility to create and edit statuses for your replies to customers' support tickets. This option helps you to sort all the tickets at your convenien
You may find it necessary to have some reports on the support tickets. With ViArt Shop helpdesk module you can easily view the status of support tickets, namely, how many tickets were answered, how many tickets are awaiting response, how many tickets were closed, etc
One of the important modules of ViArt Shop is its Forum - an independent portal, intended to provide an online communication between shopping cart users as well as to offer useful information on numerous important issues. If a person has a problem or an idea he/she will have an opportunity to share it with others.
Forum consists of shopping cart related threads or issues which you and your users can exchange and which are later archived for future reference.
Before adding a new topic you should firstly choose the forum to which you want to post your question or issue.
You or someone from your support team may wish to join the discussion and give some piece of advice. In this case, you are to post an answer to a thread.
Categories are 'parents' to forums and are used to hold a group of forums. Your users are unable to post their messages to categories, they can only post their threads to forums. A site which has only a few forum discussion boards may not need any categories. However, if your site has a lot of forum modules, it will be useful for you to create a category.
Sometimes, you may need to create multiple forums for different areas of discussions.
With forum settings you have the possibility to customize your forum according to your requirements. First of all, you should set the global settings.
This chapter is likely to cover the most general settings affecting the whole system and how it works. It allows attuning your ViArt Shop online store just the way you like as well as making main adjustments required for proper operation.
When you are running any kind of business it is no wonder that you need some help. This is true for an online store as well. However, you might not want other people all the information stores in the database. With ViArt Shop you can set up different user groups and assigned different permissions to them.
E-commerce is a place where fraud is very possible. So, you have to protect yourself and your customers as well. With ViArt Shop you can watch IPs your customer use for shopping and block those you think might be trickery.
As time goes by, your online store will grow larger and larger. And it will be quite difficult to watch everything in it, especially what your customers may add or post on it. In such a way you can make your life easier by using banned content functionality.
When working with ViArt Shop you have all the possibilities to make your online store one and only. You can change the feel and look of your site, select different templates and change color schemes. Another great feature is that you have the ability to edit the messages your customers see while surfing your site without the necessity to edit any files.
4.5. Setting up tax rates
4.5. Setting up tax rates
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If you are running a store regardless whether it is online or an outlet, you need to deal with taxes. With ViArt Shop it is possible to set up individual tax rates for each country, a few taxes per a country, tax rates for different product types and a few more settings. This article covers the below sections:

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General Settings for tax rates

To add a tax rate, please go to Administration > Orders > Tax Rates. For your convenience you can sort it by ID number, alphabetically (by country or state) and by tax percent (click the up and down arrows next to the corresponding column name).

Press the 'Add new link' to add a tax rate. See a below sample for correct settings:


  • Default enables you to make this tax rate a default one.
  • Tax name is a name of the tax in the country for which you add a tax. This can be a VAT, GST, PST, etc. It will be shown to your customers at the checkout.
  • State specifies the state for a country the tax is set for and is valid if you create a tax rate for United States, for example, and want to set different tax rates for states.
  • Country is selected from the drop down list.
  • Note: The country list (as well as the state list) is defined within the 'Static Tables' section. For more information about static tables see section 12.3.
  • Base Tax Percent defines the percentage of the tax which will be added to the item and shipping cost on the checkout; please enter only digits separated with dots, e.g. 17.5 and not 17.5 %.
  • Tax Percent per product Type sets the individual percentage per a product type. Please, note that this feature is available from version 3.0. This value will overwrite the base tax rate. Please, ensure that a product type(s) are added via Admin > Products > Products Types > New Product Type (for more information on editing of the product types see section ). When your product type is added you can set an appropriate tax value in the Tax settings.

To save the changes, press the 'Add new' button or 'Edit' button if you edit the tax rate.

To delete the tax click the 'Delete' button.

If you want to leave without saving press the 'Cancel' button.

Here are a few more things we advise you to keep in mind when setting up taxes:

  • By default, the tax value of the default country is added to the total order cost. You can specify the default country at Administration > System > Global Settings (see section 3.1).
  • If you do not wish to add taxes to your customers' orders, you need to set your default country tax to 0 or delete it altogether (the difference is whether it will be shown at checkout or not).
  • If you have different tax values assigned to different countries and a customer placing an order is not from the default country, the tax of the country the customer is from will be added. In other words the customer country tax has the priority over the default one.
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Display of tax rates

Display of tax rates are set Administration > Products > Products Settings > Tax Settings tab. Please, view the image below for a sample:

  • Prices Types field gives you two option to choose: including or excluding taxes. With this field you set whether the price will already include tax or will be displayed without tax.
  • Display Prices enables you specify how the tax rates messages will be displayed. For example, if you select 'Price excl.tax (Price incl.tax) then the price will be displayed as: Our Price: $4.74 ($8.01 incl. TAX)
  • Tax Note fields are used for specyfying the text of messages for including and excluding tax rates. In other words, you're able to replace the default text message to your own one to match your type of tax, like incl.PST.
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Tax free products

ViArt php shop provides you with the possibility to avoid taxes per a product. This setting may be useful for you if you want to release a client from paying a tax per a particular product. To activate a tax-free option, please go to Administration > Products > Products&Categories > Edit product page > General tab, Additional Options field and tick off an option 'Tax free product'. Save the changes by pressing the 'Update' button.

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A tax rate for a shipping method

Sometimes you may need to charge a tax on the shipping charges or any handling adding to shipping charges as well the products.

To add a tax to a shipping method, please go to Administration > Products > Shipping methods, select a method you want to use and tick off the option 'Is Shipping Taxable', then check the site. When selecting this shipping method, the tax will be added for this method.

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VAT number validation creation

VAT validation number field is rather useful feature as it allows users with VAT number not to pay the tax for products.

To create such field, please perform the below steps:

  • You add a custom field (VAT, for example) via Administration > Orders > Order profile Page and select where to locate this field, on the shopping cart, on the Personal Details page or on the Delivery details page.
  • Open your var_definition.php file from the 'includes' folder and uncomment the following strings:
//vat validation
//$vat_validation = true;
//$vat_obligatory_countries = array("GB");


vat validation
$vat_validation = true;
$vat_obligatory_countries = array("GB");

You can specify codes of the countries from which the users will obligatory pay the VAT (regadless whether they specify a VAT number or not) in the third string, like: "GB","FR","LT", etc.

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Setting up multiple taxes per a country

From beta version 3.5.13 you have the possibility to set multiple tax rates per a country. For example, you need to have a few tax rates for Canada. Then you create a different tax rate and select an appropriate country. If you set one of the tax as default one then another tax for this country will be also default. Please, see a below image of how it can look like:

When the taxes are added, you can select what columns with taxes to display on the checkout. This can be done via Administration > Products > Products Settings. Further check the site.

Please, note that multiple taxes per country are summarized, but they are displayed separately as well, therefore your users will see the separate amounts for this or that tax on the checkout depending on what columns you select to display on the basket and checkout pages. Please, see a below image of how it will look like:

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