Viart Shop

HelpDesk system is based upon exchanging support tickets. Support Tickets are used for resolving any issue or problem your customers may have. With HelpDesk module ViArt Shop allows you to track users requests with the help of unique ticket number in a quick and easy way.

HelpDesk consists of the following sections:

• Support Tickets (see section 10.1);
• HelpDesk Settings (see section 10.2);
• HelpDesk Users (see section 10.3);
• Customers Ranks (see details);
• Predefined Replies (see section 10.5);
• Departments (see section 10.6);
• Types (see section 10.7);
• Products (see section 10.8);
• Priorities (see section 10.9);
• Statuses (see section 10.10);
• Reports (see section 10.11);