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ViArt HelpDesk Manual
1. What is ViArt HelpDesk
2. Installing Viart HelpDesk
2.1. Prerequisites
2.1.1. PHP-support
2.1.2. Zend Optimizer
2.1.3. Database support
2.2. Installating ViArt HelpDesk
2.2.1. Installing on Windows
2.2.2. Installing on Linux
2.2.3. Installing with Auto-Upload script
2.2.4. Installation Wizard
2.2.5. Installing with Viart Hosting
2.3. Viart HelpDesk activation
2.4. Security issues
3. Email Parser Installation
3.1. Piping Preface
3.2. Piping on Unix
3.2.1. Qmail
3.2.2. Exim
3.2.3. Sendmail
3.2.4. Postfix
3.3. Piping on PLESK (PSA)
3.4. Piping on cPanel
4. Customizing look and feel
4.1. Setting up main parameters
4.2. Assigning administrators
4.3. Customizing storefront appearance
4.3.1. Default layout templates
4.3.2. Global website layout
4.3.3. Site navigation
4.3.4. Home page layout
5. HelpDesk
5.1. Support Tickets
5.1.1. Create a support ticket
5.1.2. Answering a support ticket
5.1.3. How to create a request
5.1.4. Search for a ticket
5.2. HelpDesk Settings
5.3. HelpDesk Users
5.4. Customers Ranks
5.5. Predefined Replies
5.6. Departments
5.7. Types
5.8. Products
5.9. Priorities
5.10. Statuses
5.11. Reports
6. Forum
6.1. Forum Threads
6.1.1. Create a new topic
6.1.2. Answer a thread
6.1.3. Add a new category
6.1.4. Add a new forum
6.2. Forum Settings
7. Manual
7.1. Create a category
7.2. Add a manual
7.3. Add an article
7.4. Search in articles
8. Managing customer accounts
8.1. General details
8.2. Login details
8.3. Customer types
8.4. Restoring forgotten passwords
8.5. Searching customer accounts
8.6. Exporting/importing customer accounts
9. ViArt CMS
9.1. Opinion Polls
9.2. Custom pages
9.3. Custom blocks
9.4. Banners
10. Articles
11. System management
11.1. Privilege groups
11.2. Newsletter settings
11.3. Static tables
11.4. Static messages
11.5. Black IPs
11.6. Banned Content
www.viart.com and www.codetosell.com are owned and operated by Viart Ltd
Scotswood House, Teesdale South, Thornaby Place, Stockton-on-Tees, TS17 6SB, England
Review our privacy policy, terms and conditions, site map.
© Copyright 2005-2008, ViArt Ltd. All rights reserved.Registered in England No. 5509262. VAT No. GB 877 9705 53.
ViArt - PHP Shopping Cart