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Adding helpdesk operators and departments
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Our site www.viart.com is operated by latest Viart Shop 5.8.28 with default Clear design
ViArt User's Guide (Version 3.6)
15. Getting started
15.1. Feature List
15.2. All about ViArt Software licenses
15.3. Necessary prerequisites
15.3.1. PHP-support
15.3.2. Zend Optimizer
15.4. Installation procedure
15.5. License activation process
15.6. How to Change Site Logo
15.7. How to Change Active Scheme
15.8. How to Remove Demo Products
15.9. How to Upload Database
16. Admin Global Settings
16.1. Activating PGP encryprion
16.2. Configuring SMTP
16.3. SSL: How to set it up
17. How to upgrade ViArt Shop
18. Products and Categories
18.1. Introduction
18.2. Categories overview
18.3. How to add Categories
18.4. Products overview
18.5. How to add Products
18.5.1. General Tab
18.5.2. Description Tab
18.5.3. Quantity Prices Tab
18.5.4. Images and Appearance Tab
18.5.5. Stock and Shipping Tab
18.5.6. Downloadable Tab
18.5.7. Special Offer settings
18.5.8. Rating / Notes Tab
18.5.9. Product Access Levels Tab
18.6. Product Attributes
18.6.1. Prices
18.6.2. Images
18.6.3. Options
18.6.4. Subcomponents, subcomponents selection
18.6.5. Specifications
18.6.6. Related Items
18.6.7. Categories
18.6.8. Accessories
18.6.9. Releases
18.7. Product Types
19. Products Settings
19.1. Quantity Control
19.2. New product mark
19.3. Zero Price settings
19.4. Appearance of the product
19.5. Images Restrictions
19.6. Watermarks effect: what is it
20. Inventory
21. Products Reviews
22. Configuring downloadable products and links
23. How to set Manufacturers
24. Wishlist feature
25. Products Advanced Search
26. Products report tool
27. Sales/Order Management
27.1. General settings for order profile page
27.2. Order Statuses
27.3. Invoices/Packing slips
27.4. Working with sales order screen
27.5. Bill of materials (BOM) utility
27.6. Working with order reports
27.7. Orders Recover Feature
27.8. Configuring Call Center Module
28. Setting payment gateways
28.1. How To Setup Payment System
28.2. PayPal Payment Methods
28.2.1. Paypal Website Payments Standard
28.2.2. PayPal Website Payments Pro
28.2.3. PayPal Express Checkout
28.2.4. PayFlow Pro Direct
28.2.5. PayFlow Pro Express
28.3. Google Checkout payment system
28.4. LinkPoint Payment System
28.5. Authorize.net payment system
28.6. 2Checkout payment system
28.7. Recurring billing module
29. Setting e-mail and SMS notifications
30. Coupons and gift vouchers set up
30.1. Order Coupon
30.2. Product Coupon
30.3. Gift Voucher
31. Taxes settings
32. Shipping settings
32.1. External shipping modules
32.2. Custom shipping methods
33. Bonus Points and Credits Module
34. Product registration feature
35. CMS (Content Management System)
35.1. Custom pages creation
35.2. CMS blocks
35.3. Custom blocks creation
35.4. How to create Filters
35.5. Working with layouts
35.6. Managing Site Navigation
35.7. Editing footer links
35.8. Adding opinion polls
35.9. How to add custom menus
36. SEO Facilities
36.1. Meta Tags: What they are and how to set them
36.2. Google Tracking Code
36.3. ViArt Tracking Visits Feature
36.4. Configuring site map
37. System Settings
37.1. Privilege Groups
37.2. Adding administrators
37.3. Editing static messages
37.4. Black IPs and Banned Content
37.5. Working with DB management
38. Static Tables
38.1. Countries
38.2. States
38.3. Currencies
38.4. Languages
39. Exporting/Importing Feature
39.1. Export/Import of Products
39.2. Export/Import of Product Categories
39.3. Google Base/Google Merchant Exporting Feature
39.4. Export/Import of Orders
39.5. Export/Import of Users
39.6. Export/import of newsletter users list
40. Managing customers accounts: general settings
40.1. Creating users types
40.2. Configuring registration steps
40.3. Working with user accounts panel
41. About newsletter module
42. Articles module
42.1. Article Type settings
42.2. Articles Fields
42.3. Articles Access Levels
42.4. Related items
42.5. Articles 'Tell a Friend' settings
42.6. Configuring articles reviews
42.7. Articles blocks
42.8. Articles FAQ
43. Classified Ads
43.1. General Settings
43.2. Adding classified ads types
43.3. Working with ads listing
43.4. Configuring ads notifications
43.5. Customizing advanced search facility for ads
43.6. Advanced settings to charge different prices for ads
43.7. Tell a friend settings for Ads
43.8. How to add banners
44. Subscriptions
45. Merchant Sales Module: how to set
46. Configuring affiliate module
47. Setting up multi site option
48. Helpdesk facility: general settings
48.1. Helpdesk control panel
48.2. Adding helpdesk operators and departments
48.3. Adding helpdesk types and products
48.4. Setting predefined replies and predefined types
48.5. Setting users ranks and helpdesk priorities
48.6. Managing helpdesk operators reports
48.7. Adding helpdesk statuses
49. Forum module: general settings
49.1. Creating forum categories and forum topics
49.2. Adding forum threads
49.3. Setting forum priorities
49.4. Using emotion icons for forum threads
50. Enabling manual section: general settings
50.1. Adding manual categories and manuals
50.2. Editing manual topic
51. Activating an RSS Feature
52. Introduce a friend feature
53. Changes Log (ver. 2.1.1 - 3.5)
Please, see the list of all new features and fixed bugs that were made to all ViArt PHP Shopping Cart releases from version 2.1.1 up to the latest 3.5 version.
48.2. Adding helpdesk operators and departments
48.2. Adding helpdesk operators and departments
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